Refund & Replacement Policy

Refund and Replacement Policy

In the event that the delivered product is defective, damaged, or if there has been an erroneous delivery, the customer has the right to raise a request for replacement, return, or refund within 5 days of receiving the product. Upon receiving the request, the company will provide the customer with the following options:

Replacement: A new unit of the same product will be shipped to the customer at no additional cost.

Return and Refund: The product will be collected from the customer, and a full refund will be issued once the returned item is received and inspected.
1 Replacement can be done within 3 to 4 working days after receiving the returned order.

2 Return can be done within 3 to 5 working days after receiving the order.

3 Refund amount will be credited within 3 to 4 working days to the original payment mode.

Store Credit: The customer may opt to receive a store credit equal to the value of the returned item, which can be used for future purchases

Eligibility Criteria for Return, Replacement, and Refund

To be eligible for a refund, return, or replacement, the following conditions must be met: The product must be in re-saleable condition. The product must be unused, unwashed, and in the same condition as when received. The item must be returned in its original packaging, along with all accessories, labels, invoices, free gifts, and bonus items (if any). The product must not be used, altered, or tampered with in any way. Items that are damaged due to misuse, mishandling, or negligence by the customer will not be eligible for return or replacement.

Procedure for Return and Replacement

If a customer wishes to raise a request for return and/or replacement of a product, the following procedure must be followed:

How to Initiate a Return/Replacement Request:

  1. The user must raise the request within 5 (five) days from the date of receipt of the product.
  2. The request can be submitted by either of the following methods:
  3. Email: Send an email to batchmed.org@gmail.com
  4. Phone: Call our customer care executive at 9310177814
  5. The user must provide:
  6. A detailed description of the issue
  7. Supporting documents, such as purchase invoice, images of the product, or other relevant proof

Inspection and Investigation Process:

Once a return or replacement request is initiated, the returned product will undergo inspection to verify the defective or damaged claim before any refund or replacement is processed.

  1. The company will initiate a quality investigation and may consult the manufacturer.
  2. If the product cannot be returned, the company will rely on the Batch Manufacturing Record (BMR) of the invoiced product, provided the customer shares the purchase invoice.
  3. In the case of commodity products, the returned product will be physically examined by the company and assessed based on the findings of its investigation team.

Collection and Dispatch:

  1. A replacement product will be dispatched to the address provided by the customer or hand-delivered.
  2. The replacement will be delivered within 10 working days from the date the request was raised.

Refund Process

A refund will be initiated only if the returned product complies with the return conditions outlined in the return and replacement policy above. Once the returned product is inspected and investigated by the company and the grievance is found to be valid (with no misuse or mischief on the part of the customer), the refund will be processed. The order amount will be refunded after deducting the shipping cost.

Refund Timeline and Mode:

The refund amount will be transferred to the original source account within 10 working days from the date the refund is processed.

In the case of Cash on Delivery (COD) orders, the customer will be contacted by a customer care executive to provide bank account or UPI details via email, where the refund will be transferred.

Order Cancellation Policy

Customers may cancel an order before it is processed. The company typically takes up to 30 minutes to process an order after it has been placed.

How to Cancel an Order:

  1. Via Email: Send a cancellation request to batchmed.org@gmail.com
  2. By Phone: Call the customer support line at 9310177814
  3. Online: Log in to your account on daiper.in and cancel the order through your dashboard.
  4. Note: Orders cannot be cancelled once they have been processed and dispatched.

Refund for Cancelled Prepaid Orders:

In the case of prepaid order cancellations, the full amount will be refunded to the original payment source within 14 working days from the date of cancellation.